TERMS & CONDITIONS

Effective Date: 01 January 2026

Company Name: Neutrix Techno Private Limited
Website: https://neutrixtechno.com

1. Introduction

Welcome to Neutrix Techno Private Limited (“Company”, “we”, “us”, or “our”).

These Terms & Conditions govern your access to and use of our website, products, services, and related platforms operated by Neutrix Techno Private Limited.

By accessing, browsing, or placing an order through our website, you agree to comply with and be legally bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please discontinue use of the website immediately.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or using the website under parental or legal guardian supervision

• You are legally capable of entering into binding agreements under applicable law

• The information provided by you is accurate and complete

We reserve the right to refuse service or terminate access if false information is provided.

3. Use of Website

You agree to use the website only for lawful purposes and in compliance with all applicable laws and regulations.

You shall not:

• Engage in fraudulent or unlawful activity

• Upload malicious code, viruses, or harmful software

• Attempt unauthorized access to systems or accounts

• Interfere with website functionality or security

• Misuse website content or intellectual property

Violation of these Terms may result in suspension or permanent restriction of access.

4. Product Information & Descriptions

We strive to ensure all product descriptions, images, pricing, and specifications are accurate and updated.

However:

• Product colors and appearance may vary due to screen settings and lighting conditions

• Minor variations may occur

• Pricing, descriptions, and availability may change without prior notice

We reserve the right to correct errors or inaccuracies at any time.

5. Orders & Payments

All orders are subject to acceptance, verification, and product availability.

Once an order is placed:

• Modification may not be possible

• Customers are advised to review cart details carefully before confirming purchase

Payments must be made through secure and authorized payment gateways.

We do not store complete debit/credit card or banking information.

We reserve the right to:

• Refuse or cancel suspicious transactions

• Cancel orders involving pricing or technical errors

• Reject fraudulent or unauthorized activity

Refunds for cancelled orders shall be processed according to our Refund Policy.

6. Shipping & Delivery

Delivery timelines displayed on the website are estimated only and may vary depending on:

• Location

• Courier operations

• Product availability

• External conditions

Neutrix Techno Private Limited shall not be liable for delays caused by:

• Logistics providers

• Natural disasters

• Government restrictions

• Regional disruptions

• Unforeseen circumstances

Risk in products passes to the customer upon successful delivery.

7. Returns & Refunds

All returns, replacements, exchanges, and refunds are governed by our separate Refund & Return Policy.

Customers are advised to review the policy before placing orders.

8. User Accounts

You are responsible for:

• Maintaining confidentiality of account credentials

• Restricting access to your account

• All activities conducted through your account

You must notify us immediately in case of unauthorized access or security breach.

We reserve the right to suspend or terminate accounts involved in:

• Fraudulent activity

• Abuse

• Violation of these Terms

• Suspicious conduct

9. Intellectual Property Rights

All website content including:

• Logos

• Images

• Graphics

• Product designs

• Text

• Software

• Website layout

is the exclusive property of Neutrix Techno Private Limited and protected under applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

10. Warranty Disclaimer

The website, products, and services are provided on an “as is” and “as available” basis.

We do not guarantee:

• Continuous website availability

• Error-free operation

• Complete accuracy of content

• Uninterrupted service

Users access and use the website at their own risk.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Neutrix Techno Private Limited shall not be liable for:

• Indirect or consequential damages

• Business interruption

• Data loss

• Revenue or profit loss

• Website downtime

• Delays caused by third parties

Our maximum liability, if any, shall not exceed the amount paid for the specific product or transaction giving rise to the claim.

12. Third-Party Links

Our website may contain links to external third-party websites.

We do not control or endorse such websites and are not responsible for:

• Their content

• Security

• Privacy practices

• Services offered

Accessing third-party websites is entirely at your own risk.

13. Electronic Communication Consent

By using our website, you consent to receive electronic communications from us including:

• Order confirmations

• Delivery updates

• Service notifications

• Promotional messages

• Legal notices

You may opt out of promotional communications at any time.

14. Force Majeure

Neutrix Techno Private Limited shall not be liable for any delay or failure in performance caused by events beyond reasonable control, including but not limited to:

• Natural disasters

• Floods, fires, earthquakes

• Government actions or restrictions

• Internet or power failures

• Labor strikes

• Pandemic situations

• Technical disruptions

Obligations affected by such events shall remain suspended during the duration of the event.

15. Termination

We reserve the right to suspend, restrict, or terminate your access to the website without prior notice if:

• These Terms are violated

• Fraudulent or unlawful activity is detected

• Required by law or regulatory authorities

Upon termination:

• Your right to use the website shall immediately cease

• Certain obligations and liabilities shall survive termination

16. Changes to Terms

We may update or revise these Terms & Conditions at any time without prior notice.

Updated versions shall be posted on this page with a revised effective date.

Continued use of the website after changes constitutes acceptance of revised Terms.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

18. Contact Us

For any questions, concerns, or legal notices regarding these Terms & Conditions, please contact:

Neutrix Techno Private Limited

🌐 Website: https://neutrixtechno.com
📧 Email: info@neutrixtechno.com
📞 Phone: +91 9220231328

🏢 Registered Address:
5th Floor, MR1, Wing A Statesman House,
New Delhi – 110001, India