PRIVACY POLICY

Effective Date: 01 January 2026

Company Name: Neutrix Techno Private Limited
Website: https://neutrixtechno.com

1. Introduction

At Neutrix Techno Private Limited (“Company”, “we”, “our”, or “us”), your privacy is important to us.

This Privacy Policy explains how we collect, use, process, store, protect, and disclose your personal information when you access our website, place orders, or use our services.

This Policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By using our website, you consent to the collection and processing of your information as described in this Privacy Policy.

If you do not agree with this Policy, please discontinue use of the website immediately.

2. Eligibility & Children’s Privacy

Our website and services are intended only for individuals aged 18 years and above.

We do not knowingly collect personal data from minors under 18 years of age without verified parental or guardian consent.

If such information is identified, we will take reasonable steps to delete it promptly.

Parents or guardians may contact us for removal requests.

3. Information We Collect

We may collect the following categories of information:

A. Contact Information

• Full name

• Email address

• Phone number

• Billing and shipping addresses

B. Payment Information

Payments are securely processed through authorized third-party payment gateways.

We do not store complete debit/credit card or banking details on our servers.

C. Account Information

• Username and password

• Order history

• Saved preferences

• Customer support interactions

D. Device & Technical Information

• IP address

• Browser type

• Device type

• Operating system

• Website interaction data

• Cookies and tracking information

4. How We Use Your Information

We use your personal information for purposes including:

• Processing orders and deliveries

• Providing customer support

• Managing accounts and transactions

• Improving website functionality and user experience

• Sending order confirmations and updates

• Sending promotional offers and newsletters (with consent)

• Preventing fraud and unauthorized transactions

• Maintaining website security

• Complying with legal and regulatory obligations

5. Legal Basis for Processing

Under the Digital Personal Data Protection Act, 2023, we process your personal information based on:

• Your consent

• Contractual necessity

• Compliance with legal obligations

• Legitimate business interests such as fraud prevention and service improvement

You may withdraw consent at any time by contacting us.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with:

• Trusted payment gateway providers

• Logistics and shipping partners

• Technology and hosting service providers

• Government or legal authorities where required by law

All authorized third parties are required to maintain confidentiality and process data securely.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve user experience

• Analyze traffic and website performance

• Remember user preferences

• Personalize website content

You may manage or disable cookies through browser settings. Certain website features may not function properly if cookies are disabled.

8. Data Retention Policy

We retain personal information only for as long as necessary to:

• Fulfill orders and provide services

• Comply with tax, accounting, and legal obligations

• Resolve disputes and prevent fraud

• Maintain transaction records

Typical retention periods may include:

• Order and transaction data: retained as required by applicable law

• Marketing preferences: retained until consent withdrawal

• Customer account information: retained until account deletion request

Once no longer required, data is securely deleted, anonymized, or destroyed.

9. Data Security

We implement industry-standard security measures including:

• SSL encryption

• Secure servers

• Access control systems

• Secure payment processing

• Continuous monitoring for vulnerabilities

Despite reasonable safeguards, no online system can guarantee absolute security.

Users are responsible for maintaining confidentiality of their account credentials.

10. International Data Transfers

Certain third-party service providers may process or store data outside India.

By using our website, you consent to such transfer, processing, and storage subject to applicable legal safeguards.

11. Your Rights

Under applicable laws including the DPDP Act, 2023, you may:

• Access your personal information

• Request correction or updates

• Request deletion of data

• Withdraw consent

• Opt out of marketing communications

• Request export of your data

• File grievances regarding personal data usage

To exercise these rights, contact us at:

📧 info@neutrixtechno.com

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for their privacy practices, security, or content. Users are encouraged to review third-party privacy policies independently.

13. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are as follows:

Name: Ram
Designation: Grievance Officer

📧 Email: grievance@neutrixtechno.com
📞 Phone: +91 9220231328

🏢 Address:
Neutrix Techno Private Limited
5th Floor, MR1, Wing A Statesman House,
New Delhi – 110001, India

We aim to acknowledge and resolve grievances within 30 days from receipt.

14. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time due to legal, technical, or business changes.

Updated versions will be posted on this page along with a revised Effective Date.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Neutrix Techno Private Limited

🌐 Website: https://neutrixtechno.com
📧 Email: info@neutrixtechno.com
📞 Phone: +91 9220231328

🏢 Registered Address:
5th Floor, MR1, Wing A Statesman House,
New Delhi – 110001, India