Refund and Returns Policy

At Neutrix Techno Private Limited, we aim to ensure your complete satisfaction with every purchase. If you’re not happy with your order, we’re here to help with a smooth and transparent return and refund process.

🔄 Returns

• Return Window: You can request a return within 7 days of receiving your order.

• Eligibility: Items must be:

  • Unused and in original condition.

  • In the original packaging with tags, labels, and accessories.

  • Accompanied by a valid receipt or proof of purchase.

Non-returnable items include:

• Personal care and hygiene products
• Customized or made-to-order items
• Digital downloads or e-gift cards

💰 Refunds

• Once your return is received and inspected, we’ll notify you by email.
• If approved, your refund will be processed to your original payment method within 5–7 business days.
• Shipping charges are non-refundable unless the item is damaged or incorrect.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
• We recommend using a trackable courier service for returns.

🛠️ Damaged or Incorrect Products

If your product arrives damaged, defective, or not as described, please contact us within 48 hours of delivery with a photo/video proof, and we will arrange a replacement or full refund at no extra cost.

📬 How to Initiate a Return

To request a return or refund, contact us at:
📧 info@neutrixtechno.com
📞 +91 9220231328