Shipping Policy

HomeShipping Policy

Effective Date: 01 January 2025

Welcome to Neutrix Techno Private Limited (“we”, “us”, “our”). This Shipping Policy explains how orders are processed, shipped, and delivered when you place an order through our website.

1. Order Processing

  • All orders are processed after successful payment confirmation.

  • Order processing typically takes 1–3 business days, excluding Sundays and public holidays.

  • Orders once confirmed cannot be modified or canceled after dispatch.

2. Shipping Locations

  • We currently ship within India only.

  • Delivery is subject to serviceability of the shipping address by our logistics partners.

3. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation.

  • Promotional offers such as free shipping may apply and will be communicated on the website.

4. Estimated Delivery Time

  • Standard delivery timelines range between 3–10 business days from the date of dispatch.

  • Delivery times are estimates and may vary due to location, courier partner operations, weather conditions, or unforeseen circumstances.

5. Shipment Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS.

  • Customers are encouraged to track their orders using the provided tracking link.

6. Delays & Unforeseen Circumstances

  • Neutrix Techno Private Limited is not responsible for delays caused by courier partners, natural calamities, government regulations, strikes, or other events beyond our control.

  • In such cases, we will make reasonable efforts to keep customers informed.

7. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate and complete shipping information.

  • We are not liable for delivery failure due to incorrect or incomplete address details.

  • Re-shipping charges may apply if an order is returned due to incorrect address or unsuccessful delivery attempts.

8. Damaged or Missing Packages

  • If a package is received in damaged condition or appears tampered with, customers must notify us within 48 hours of delivery.

  • Claims raised beyond this period may not be eligible for resolution.

9. Delivery Confirmation

  • Delivery is deemed complete once the order is delivered to the address provided during checkout.

  • Any disputes related to delivery must be reported within the specified timeframe.

10. Policy Updates

  • We reserve the right to modify or update this Shipping Policy at any time without prior notice.

  • Updates will be effective immediately upon being posted on our website.

11. Contact Information

For any shipping-related questions or support, please contact us:

Neutrix Techno Private Limited

📍Address: 5th Floor, MR1, Wing A Statesman House New Delhi – 110001, India
📧 Email: info@neutrixtechno.com
📞 Phone: +91 9220231328